Cancellation and Refund Policy for ShineRush
1. Introduction
At ShineRush, we strive to provide the best possible experience for our users. However, we understand that there may be occasions where you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of our services.
2. Cancellation Policy
2.1 Subscriptions
- Monthly Subscriptions: You may cancel your monthly subscription at any time. Your cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of your current billing period.
- Annual Subscriptions: You may cancel your annual subscription at any time. Your cancellation will take effect at the end of the current annual billing cycle. You will continue to have access to the service until the end of your current billing period.
2.2 One-Time Services
- For one-time services, you may cancel your order within [number of days, e.g., 14 days] of purchase for a full refund, provided the service has not been delivered or commenced. If the service has begun, cancellations and refunds will be handled on a case-by-case basis.
2.3 How to Cancel
To cancel a subscription or service, please contact our support team at [your email] or through our website’s contact form. Include your account details and the reason for cancellation. We will process your request and confirm the cancellation via email.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds are available under the following conditions:
- Monthly Subscriptions: Refunds for monthly subscriptions are generally not available. However, if you experience a technical issue or other problem with our service, please contact us to discuss your situation.
- Annual Subscriptions: If you cancel your annual subscription within the first [number of days, e.g., 30 days], you are eligible for a full refund. After [number of days], refunds will be prorated based on the remaining unused portion of your subscription.
- One-Time Services: If you cancel a one-time service within [number of days, e.g., 14 days] of purchase and the service has not been delivered or commenced, you are eligible for a full refund.
3.2 Non-Refundable Services
Certain services and products are non-refundable, including but not limited to:
- Services that have been fully delivered or completed.
- Digital products or downloads that have been accessed or downloaded.
- Custom services or products tailored to your specific requirements.
3.3 How to Request a Refund
To request a refund, please contact our support team at [your email] or through our website’s contact form. Include your account details, order information, and the reason for the refund request. We will review your request and notify you of the outcome via email.
4. Processing Refunds
Refunds will be processed using the original payment method within [number of days, e.g., 7-14 days] of approval. Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. Changes are effective immediately upon posting.
6. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us
Thank you for choosing ShineRush!